This website is operated by Sophia Ammara Jewellery. Throughout the site, the terms ‘we’ ‘our’ ‘us’ refer to the Sophia Ammara Jewellery Team. Sophia Ammara Jewellery offers this website, including all information, tools and services availiable from this site to you, the customer conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or availiable by hyperlink. The terms of conditions apply to all users of the site including without limitations users who are browsers, vendors, customers, merchants and/or contributors of content. Please read these Terms of Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to our terms and conditions and are bound to it. If you do not agree to all the terms and conditions then you should not access or use any of our services provided. Any new features or tools which are added to the online store shall also be subject to the terms and conditions. The most recent terms and conditions can be viewed on this page. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and / or changes to our website. It is your responsibility to check our terms and conditions for changes. Your continued use of / or access to the website following the posting of any changes consistutes an acceptance of those changes. Our store is hosted by GoDaddy and they provide us with the online e-commerce platform STRIPE that allows us to sell our products to you. Online Terms - You may not use our products for illegal or unauthorised purposes that violate any laws in your jurisdiction (including copyright laws)
Due to hygiene reasons, we do not currently have a returns policy in place.
Refunds will only be looked at if upon reception the item is defective, damaged or if you receive the wrong item. You have 14 days to inspect your order and contact us so that we can evaluate the issue and make the necessary corrections.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return questions at support@sophiaammara.co.uk
We will notify you once we’ve received and inspected your return, and let you know if the return has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please consider using a trackable shipping service to send your items back to us as we cannot guarantee that we will receive the item. Any items which we do not receive are the responsibility of the customer. Please note: any items which appear to have been used or worn will not be exchanged/Refunded.
Please note; Tarnishing or discolouration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.
Custom charges
Any VAT charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Sophia Ammara Jewellery. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Our products use a range of metal alloys including Stainless Steel and stabilised Titanium. Products containing Stainless Steel or Titanium are waterproof, hypoallergenic and tarnish free. All other metal alloys must be treated using the following steps below. Most of our Pearl products contain synthetic pearls unless otherwise started as Freshwater pearls which are natural pearls and delicate. Follow the steps below to ensure protection of our pieces.
If care instructions are not adhered to, we cannot be responsible for any damage. Damage caused by general wear and tear is the responsibility of the owner.
We will replace any faulty items within 14 days of you receiving your order as long as we are notified. Please refer to our Returns policy for more information regarding how to apply for a refund